OurHealth Response to COVID-19

OurHealth is reacting to COVID-19 in real-time to be a steward of the public health response and to provide ongoing support to our clients and patients. We believe the number of documented COVID-19 cases is substantially underreported, and we expect large regional variation in the impact so our response will be dynamic.


**Last Updated March 17 at 5pm**


PLEASE JOIN US FOR A COVID-19 WEBINAR MARCH 18 FROM 9:30 – 10:30AM EST to hear the latest on how OurHealth is responding and providing guidance to our clients. Register Now

OurHealth FAQ:

Is OurHealth testing for COVID-19?

No. There are limited test kits available and the State Health Department determines which sites will receive testing supplies. OurHealth stands at the ready to become a testing site, but at this time we have not been asked by the local health department to do so.


Is OurHealth cancelling non-essential clinic visits?

Our top priority is to limit in-person clinic visits to only those that critically require them, so as not to unnecessarily expose any patient or clinic staff member to COVID-19. We currently define critical visits as those patients who are experiencing non-COVID related respiratory issues, belly pain or an orthopedic injury. All other appointments will be offered a virtual visit and/or be rescheduled for June 1 or later.


Has OurHealth closed a clinic in response to COVID-19?

No. All OurHealth clinics remain open and our bias is to keep them open. In the event that an onsite clinic should be closed due to an employer closure, we will offer virtual care to the impacted employees and deploy those clinical resources to other parts of our network.


Is OurHealth treating suspected COVID-19 cases in their clinics?

No. We encourage every patient who believes they may have COVID-19 symptoms to call us before coming into our clinic. If the phone triage turns up a suspected case, we will contact the local health department for advice on next steps. If a patient does show up in our clinic with symptoms, the clinic staff and patient would be outfitted in protective gear (N95 masks, gowns, gloves and face shields) and the patient would be immediately moved to a closed off area for evaluation. If the evaluation suggest a potential COVID-19 case, the clinic staff would contact the local health department for advice on where to send the patient.


How is OurHealth supporting clients during this time?

Our response is dynamic, but here’s what we’e doing right now:

  • Weekly webinars for our clients and benefit consultant partners to update them on our response protocols and answer their questions
  • Weekly emails with updated FAQs and advice for employers as they navigate this situation with their employees
  • Weekly patient emails with reminders for how we can support them, including virtual visits and wellness tips to navigate the stress and uncertainty
  • Partnering with clients to author or update their pandemic response plans and to serve as a resource for those strategy sessions
  • OurHealth has instituted COVID-19 surveillance for every clinic, which leverages our EMR and case management system to quantify the suspected cases. This information is reviewed on an hourly basis and we can re-deploy staff or protective gear accordingly to ensure adequate coverage.


What is OurHealth doing as an employer to limit the spread of COVID-19?

As of Monday, March 16, all corporate employees transitioned to work from home (WFH), including a fully virtualized call center. All non-essential business travel has been halted for at least four weeks. All corporate events have been cancelled. We currently operate in six states and are actively monitoring local guidance to maintain our compliance as the landscape changes.

Communications Library

Client Email_March-2-2020

Patient Communication_March-3-2020


9 Ways to Manage Stress

Check out the CDC’s FAQ on COVID-19 here