Meet Mark Fakhoury, MD

Dr. Fakhoury has more than 20 years of experience serving patients in Indiana. He earned his Doctor of Medicine from the Kansas School of Medicine and completed his residency training in family medicine at Community Health in Indianapolis. Dr. Fakhoury is passionate about building lasting relationships with his patients to help them live and feel their best.

What made you decide to pursue a career in medicine?

My father was a family doctor, so I had always thought I’d be a doctor like my Dad. He was someone I deeply respected. He taught me a lot about being a caring person.

Which areas of medicine/wellness are you most passionate about?

I take a whole-person approach to medical care. I think there are many aspects of our lives that affect one’s health, so I try to take those things into account. I enjoy working with patients to maintain good health habits and take steps to improve in areas that need it. I enjoy building good relationships with my patients so we can partner together to be help them live a healthy life.

Why do you like practicing at OurHealth?

OurHealth emphasizes those things that I’m most passionate about. They give providers the time and resources to do more than just treat an illness, but to focus on the whole person. I am thankful that having the clinic available takes away a lot of the financial barriers that people have that would keep them from getting the care they need. I like being able to offer medical care that often goes above and beyond what people would ordinarily expect.

Tell us a little about your family.

I was born and raised in Kansas City, Missouri. My wife and I met while I was in medical school at the University of Kansas School of Medicine in Kansas City, Kansas. We have been happily married for 26 years. We have two kids in college. Our son is studying environmental science and art at Goshen College. Our daughter is studying sustainability, anthropology and Spanish at IU Bloomington.

What do you like to do in your free time?

I enjoy being outside and I try to take a walk most days. I have been involved with Boy Scouts since I was a boy. I am an Eagle Scout and my son is as well. After he graduated, I decided to stay on as Assistant Scoutmaster. I am also on the missions committee at First Baptist Church of Indianapolis. When I’m not involved in those activities, I like to do home improvements or play around making things with wood.

What’s one fun fact about you that your patients might find interesting?

Several years ago, my wife and I took some ballroom dance lessons. We found that it is a great activity to do as a couple, so we have continued taking lessons and enjoy that together almost every week.

Are you an OurHealth patient? Schedule an appointment with Dr. Fakhoury at member.ourhealth.org.

For Indiana non-profit Bosma Enterprises, an unwavering mission to help employees lead healthier lives

For more than 100 years, Bosma Enterprises has led the way in fulfilling its mission to support and serve Indiana’s citizens who are blind and visually impaired, serving nearly a thousand clients each year. Programs range from counseling and support to job training and skills development to help adults stay self-sufficient. It also operates a production, warehouse and fulfillment business that provides employment opportunities for employees with vision loss that may not otherwise be available because they face a 70-percent unemployment rate.

And although its workforce is unique – more than half of its employees experience low vision, the challenges that Bosma faces as a healthcare benefits provider are familiar to many employers: Rising healthcare costs, the increasing prevalence and cost impacts of chronic conditions such as diabetes and the need to help employees gain better access to more convenient healthcare.

Addressing cost by giving employees more

To help counteract these factors, Bosma selected OurHealth as its near-site primary clinic provider for medical plan members. Through the partnership, employees and dependents can access primary care and other healthcare services via OurHealth’s network of seven Indianapolis-area MyClinics, including MyClinic @ Traders Point, which is only about 10 minutes from Bosma Enterprises headquarters on Indianapolis’ northwest side.

 

Image courtesy of Bosma Enterprises.
“The partnership with OurHealth is a perfect example of where we can do something that is going to make it easier for our employees to get services and maintain their health,” Matlock says.

 

“We felt it might help us address the rising healthcare costs that we were experiencing as everybody else is,” says Senior Benefits Manager Joseph Matlock. “We want to help our employees maintain their health in any way we can. The other part of it was convenience and just how much easier is it if you are not feeling well when there’s a near-site clinic that you can just run to during the day versus having to get an appointment then set up your transportation for three or four days later, or having to find somebody to take you to the clinic. We felt it was a benefit we can add as far as the things that we offer to show our employees that we value them.”

The accessibility of a primary care provider where employees could receive help managing and reducing the impact of chronic conditions such as diabetes – a leading cause of blindness and vision loss – were also important factors, Matlock says.

More than just convenient healthcare

Not only does Bosma help employees access convenient healthcare, but they also help ensure employees make it to their appointments as transportation can be especially challenging for people with low vision or blindness. When and if an employee schedules a clinic appointment during work hours, Bosma provides free transportation to the clinic, helping employees keep their appointment and stay on track with preventive healthcare. The firm also encourages healthy behaviors with a wellness incentive program that encourages regular preventive primary care, vision and dental care check-ups and other amenities, including a recently opened onsite fitness center.

“We just think that as a company who cares about their employees, we want to provide the best opportunities,” Matlock says. “The partnership with OurHealth is a perfect example of where we can do something that is going to make it easier for our employees to get services and maintain their health.”

Meet Brooke Curry, PA-C

Brooke Curry is a board-certified physician assistant with more than 10 years of experience providing primary care for adult and pediatric patients. Prior to joining OurHealth, Curry helped patients in underserved and homeless populations and provided in-home care for homebound patients. She received her Master of Science in Physician Assistant Studies from Rocky Mountain College in Billings, Montana. Curry grew up in Thorntown, Indiana, and today lives with her husband and three children in Brownsburg.

What made you decide to pursue a career in medicine?

Growing up, my grandma was a nurse’s aide. Listening to how she helped her patients was always intriguing. She highly advised me to avoid going into medicine, as she felt I wore my heart on my sleeve and would have a difficult time leaving work at work. However, I have always enjoyed science and biology. There was never anything else I wanted to do. I did not listen to my grandma!

Which areas of health and wellness are you most passionate about?

I am really passionate about caring for adults that have multiple chronic illnesses and multiple medications. On the other end of the spectrum, I love providing education to our younger population regarding risk management.

What brought you to OurHealth?

The combination of primary care medicine and more time with patients. OurHealth allows adequate time for education and relationship-building. I feel our patients really benefit from this type of model.

How is OurHealth different from other clinics/medical setting you’ve worked in?

I feel we pride ourselves in caring for the entire patient by providing time with our patients, time for education and time to answer questions. Everyone I have met within this company has been very down to earth and friendly. It is such a joy to be part of such an amazing organization.

Tell us a little about your family

I am married with 4 children! My husband, Clark, is a respiratory therapist. I have a step-daughter, Haylee, that is 17 and lives in Montana. I also have three children of my own. My son, Rush, is 9 years old and my gentle brainiac. My daughter, Franki, is 7 years old and is my risk taker/trouble maker. My youngest daughter, Pepper, is 3 years old. She is my mini me and her personality is too big for her!

What do you like to do in your free time?

Free time? I don’t get a lot of free time. However, after the kids are in bed, I will read a book or watch Netflix. If I get a date night, I really enjoy listening to live music.

What’s one random fun fact about you that patients will find interesting?

I have multiple tattoos!

How Employer Clinics Attract and Retain Top Talent

We’re living in a competitive time, and it’s more important than ever for employers to set themselves apart from the crowd when it comes to attracting and retaining top talent. The modern employee is all about unique benefits and perks, which employers can deliver both inside and outside of the workplace.

While it might come as surprise, a recent study found that health benefits are the most-requested perk of millennial employees, and many companies are starting to offer these benefits in the form of onsite and near-site primary care clinics. These clinics make it easy and convenient for employees to visit regularly with primary care physicians (often without leaving the office), as well as engage with high-value services like diagnostic testing, health and wellness coaching, and free or low-cost medications dispensed in the clinic.

Here are three ways onsite and near-site clinics can help employers attract and retain top talent:

1. They create a company culture of wellness

Near-site, onsite and other employer-sponsored clinics are a great opportunity for organizations to build a large-scale, long-term infrastructure of health and wellness. Not only do they help promote regular primary care visits, but they can help facilitate other kinds of appointments as well. Everything from nutritionists to wellness planners and even fitness coaches can be arranged through workplace clinics. Instead of being another face in a long line of patients, employees receive personalized, one-on-one care from a real physician or health coach who knows their face, name and medical history.     

Workplace clinics go a long way toward making health and wellness part of the company culture because they become ingrained within the company community. Instead of having to take multiple hours off to drive to an appointment, sit in a waiting room, see a doctor, follow up with nurses and then drive back to the office again, employees can simply go directly down the hall or drive a few miles away to a dedicated clinic. Near-site and onsite clinics help both employers and employees facilitate a culture of wellness while also preserving efficiency or productivity (or employees’ coveted PTO).

2. They reduce the risk of critical health issues

Surprisingly, according to a recent study, only 8 percent of US adults ages thirty-five and older had received all of the high-priority, appropriate clinical preventive services recommended for them. Without regular checkups and screenings, employees have a greater risk of critical health issues or chronic diseases, such as high cholesterol or diabetes. These critical conditions can lead to expensive care experiences or even result in hospitalization. For employees, working for employers who take an active interest in long-term wellness outcomes is a definite plus and can help both attract and retain them.

3. They encourage healthier lifestyles

Employer-sponsored clinics refocus the average employee’s view of ‘healthcare’ into something bigger than just an insurance plan. When an employer takes such an active role in its employee’s health and lifestyle, it makes it clear to both prospective and current employees where an organization’s values lie. Today’s employees enjoy eating healthy, exercising, and generally living healthier lifestyles than past generations, and employees are actively searching for employers who share these same values.

Near-site and onsite clinics give employers the competitive edge they need to both attract new employees and retain the ones they have. OurHealth, the leading provider of near-site and onsite clinics, can help your organization realize a significant return on investment in talent retention.

Meet Gretchen Huffman, FNP-C, EMT-P, MBA

Gretchen joins OurHealth as a family nurse practitioner with more than 17 years of experience and an eclectic medical background. She has worked as a neuroscience researcher for the National Institutes of Health, a paramedic, an ER nurse and has served patients in occupational health and urgent care settings. Gretchen will split her time between OurHealth’s onsite clinics at Anthem and KYB.

Why did you pursue a career in medicine?

As a child, I was frequently sick and spent a lot of time in and out of hospitals. They took very good care of me, so all I’ve ever wanted to do is take care of other people. I absolutely love it. It’s the perfect job for me.

With your extensive background, what brought you to OurHealth?

I like how the OurHealth model allows for more time with patients. Patients will tell you what’s wrong with them, but you have to give them enough time to share. If you’re only allowed 10 minutes to see a patient, you’re going to miss some very important information. That information could be the key to helping the patient achieve optimal health.

Which areas of medicine are you most passionate about?

Prevention! I’d rather prevent disease than wait until someone gets really sick before doing something about it. I prefer to take a more holistic approach to medicine. I do this by addressing boundaries and help the patient formulate an action plan that works for them. It is important to empower patients with the right information, which will help them make better decisions.

What do you like to do in your free time?

I love running and working out. I have the privilege to run a free clinic at Wheeler Mission Homeless Shelter in Indianapolis. I also volunteer for a dog rescue, which explains why I have a house full of dogs. But we can all fit on the couch together!

What would you like to say to your new patients?

My biggest wish is I hope to meet them where they are, so we can go on their health journey together.

OurHealth Patient Success: Amy’s Story

Amy Fenn of Indianapolis was in a car accident in 2015 that caused her to have severe nerve pain and migraine-like headaches.

“I’ve been diagnosed with what they call occipital neuralgia,” she says.

The National Institutes of Health describes occipital neuralgia as a “distinct type of headache characterized by piercing, throbbing or electric-shock-like chronic pain in the upper neck, back of the head and behind the ears.”

The pain was unrelenting, and at times so intense it caused Amy to miss work. Sometimes she worked in the dark just to minimize the pain.

“When I get the headaches, you can’t eat, you can’t drink, you feel nauseous and sometimes you get sick,” she says. “I’ve been given every pain medication under the sun. It helps for a little bit and then the pain comes back the same, if not worse.”

Amy’s primary care doctor had recently retired so she scheduled an appointment at MyClinic @ Plainfield, which she could access through her employer benefits with the Indianapolis Airport Authority. That’s when she first met Brooke Curry, a physician’s assistant at OurHealth.

“It’s funny because right before I went in to see her, I had just read an article about how duloxetine—which is a generic for Cymbalta, was being used for nerve pain, which is what I have, and which is what ends up causing my headaches.”

Curry had also read how duloxetine is being used to treat nerve pain, and asked Fenn if she’d be willing to try it out.

“Honestly, I was willing to try anything,” Amy says. “I don’t think anybody has any idea how bad it hurts.”

Amy started taking the medication, and after getting the dosage right, she says her pain diminished significantly.

“It hasn’t completely taken the pain away, but I can say I’ve had better success with this medication over the last few months than I have with any medication,” Fenn says. “It just seems to be working.”

Amy says she’s grateful for the care she received from Brooke and feels it made a substantial difference in improving her quality of life.

“Brooke actually sat down and talked to me,” Amy says. “She wanted to learn about the headaches and what I’d been taking prior to coming to see her. I want to say she spent at least 45 minutes to an hour with me on that first visit. She’s awesome and I can’t thank her enough.”

-by Mike LaFollette

Mecklenburg County selects OurHealth for near-site clinic network

Indianapolis-based primary care clinic provider adds to growing Charlotte MyClinic Network

CHARLOTTE (October 16, 2018) – Mecklenburg County today announced an expanded partnership with Indianapolis-based OurHealth, the nation’s largest near-site healthcare clinic network for employers. The County joins Belk and the City of Charlotte.

OurHealth will provide a full suite of primary care services, including wellness screens, physicals, acute care and health coaching for the more than 10,000 employees, non-Medicare retirees and their dependents covered on the County’s medical plan. Mecklenburg is North Carolina’s most populous county with more than 1 million residents.

The partnership adds to OurHealth’s growing presence in the Charlotte metropolitan area and to its roster of strong municipal clients, which today includes the City of Charlotte, the City of Indianapolis and the City of Fishers (Indiana). The company’s MyClinic network includes five clinic locations in Charlotte, seven in Indianapolis and three opening in Cincinnati in January 2019.

OurHealth is on a mission to save employers $1 billion in healthcare costs, and to date has saved its clients more than $140 million. The company is celebrated for its consistent approach to patient care, including bright and open clinics, waiting times of less than five minutes, appointments that average 20 – 40 minutes and a patient satisfaction score of 98%.

“Working in a state that understands the burden employers are under with rising healthcare costs and that values the delivery of quality care, transparency and affordability is a perfect match for our mission,” said co-founder and CEO Ben Evans. “The Charlotte MyClinic network began in 2016 with the City of Charlotte, and adding Mecklenburg County employees is a natural fit with our ability to provide excellent primary care services to the area’s government workers.”

OurHealth drives value for clients through customized primary care solutions, leveraging technology and data to learn each organization’s challenges and tailor programming to optimize results. Healthcare providers and clinical staff are empowered to spend quality time with each patient with a goal of creating individualized treatment plans to achieve greater patient success.

The company currently operates in Indiana, Illinois, North Carolina, Ohio, Pennsylvania and Tennessee.

Last year, OurHealth patients lost a combined 33,000 pounds, 76,000 points of LDL (“bad”) cholesterol and 2,000 points on hemoglobin A1C levels, which is the leading indicator for diabetes. Clients realized an average annual savings of 17 percent on healthcare costs, mostly in the form of reduced emergency room visits, savings on specialty referrals and reduced lab and medication costs.

OurHealth was founded in 2009 to solve three problems in the healthcare system: lack of access, poor health outcomes and unaffordable cost escalation for employees and employers.

Headquartered in Indianapolis, OurHealth expanded into North Carolina in 2016. In 2018, OurHealth announced the opening of its newest MyClinic network in Cincinnati. Its growing roster of clients includes the City of Charlotte, the City of Indianapolis, the City of Fishers, OneAmerica, CNO Financial Group and the Indianapolis Airport Authority.

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About OurHealth

OurHealth is the country’s largest near-site clinic network for employers. Its MyClinic network significantly lowers the barrier to entry by allowing employers of all sizes to gain immediate access to a network of primary care clinics. OurHealth offers a comprehensive healthcare approach to its clients and their employees, which includes primary care services, wellness services, onsite laboratory and medication dispensing services, and referral guidance. OurHealth has clinics in Indiana, Illinois, North Carolina, Pennsylvania and Tennessee. To learn more about OurHealth, visit www.ourhealth.org.

Meet Jody Joseph, FNP-BC

Jody Joseph, FNP-BC, joins OurHealth as a family nurse practitioner with more than 20 years of experience. Joseph earned her undergraduate and graduate degrees from Purdue University and is passionate about taking a personalized approach to nursing. She will split her time between OurHealth’s clinics at BraunAbility and Culver Academy.

Where are you from?

I was born and raised in Knox, Indiana. I currently live in the rural area of Culver on a small farm of 13 acres, including my 12 chickens and two ducks.

Tell us a little about your family.

My husband’s name is Jake and we have four children, three of which are currently in college. Their ages range from 15-21!

What do you like to do in your free time?

You could consider me a country girl. My time is spent in my garden, canning vegetables/pickles and creating jams and jellies. Every fall I harvest a deer and enjoy fishing. Cooking is one of my passions and I often speak like Julia Child whilst wielding my culinary skills in the kitchen. I am also a diehard fan of the Zac Brown Band and attend several concerts/fan club events every year. You will also find me cheering on the Minnesota Vikings, Chicago Cubs and Kevin Harvick of NASCAR.

What made you decide to pursue a career in nursing?

The decision to become a nurse practitioner was a goal I have had from the beginning. Growing up, my father was an EMT in our small rural town back when it was a volunteer service. I was fascinated with his stories and looking at his medical books. During my high school years, I became a nursing assistant in our local emergency room and became hooked.

What areas of health and/or wellness are you most passionate about?

Health and wellness are the foundation of a long life. I am passionate about reaching people on a personal level and helping them be a better, healthier person. I think it is important that we each acknowledge our own weaknesses. Everyone has the potential for being better. Managing chronic disease fits into that.

Global auto manufacturer partners with OurHealth to improve employee quality of life

KYB Americas is the world’s largest supplier of OEM shocks and struts and considers Toyota, Subaru, Honda, Nissan and Mitsubishi as its main customers. KYB also has a huge aftermarket business supplying automotive parts to retailers like Advance Auto Parts and O’Reilly’s.

At the company’s 500,000-square-foot operation just south of Indianapolis in Franklin, Ind., more than 700 associates produce as many as 5,000 parts every day. Recruiting and retaining hard-working assemblymen and women and machinists is critical to maintaining their output, and company leadership saw the addition of an onsite primary care clinic as a great way to retain their edge on a global playing field. Read more

Too many wellness vendors? A near-site or onsite clinic can help

by Hannah Walker, Total Rewards Director 

If you lead your organization’s HR or benefits team, you know vendor fatigue is real. Dealing with too many vendors — each with their own agenda, points of contact, processes and pitch — gets tiresome quickly. Your time, resources and budget can only go so far.

Fortunately, many organizations have found that employer-based primary care clinics — such as onsite or near-site clinics — can check many ‘must-have’ benefit boxes, while at the same time reducing the number of vendors needed.

If you’re looking to relieve vendor fatigue, look at the following employee wellness benefits that a comprehensive employer-sponsored clinic can help replace:

 

Wellness screenings

If you’re using a service for wellness screenings to help benchmark biometric risk measures, this service can seamlessly be replaced by an employer-sponsored clinical program. With medical equipment and staff onsite – including phlebotomists and in some cases laboratory testing itself — screening programs are often more convenient for employees (and HR leaders).

Health risk assessments

Health risk assessments are a great way for employees to become more aware of their health and risks. In most cases, onsite and near-site clinics offer streamlined self-evaluations as part of their wellness portal platforms, making it both easy for employees to take the health assessment and receive their results.

Incentive design and management

As we all know, it’s not enough to simply make a benefit available to employees. You’re also tasked with making sure they use it, but encouraging active employee participation in wellness programming can be especially difficult. Employer-sponsored clinics are typically combined with employer incentive programs that involve screenings and risk benchmarking.

This strategic approach includes marketing, communication and reporting tools and programs to drive participation — all of which are included in the full-service experience with one clinic vendor.

Chronic condition management

Chronic conditions like diabetes, hypertension and high cholesterol cause some of the highest long-term healthcare costs for self-insured employers. For instance, more than 1 in 3 adults have prediabetes and 90 percent of them don’t know they have it, according to the Centers for Disease Control and Prevention. Rather than paying for and administering a standalone program, primary care providers within employer-sponsored clinics can help screen employees for these conditions and then develop personalized, long-term wellness initiatives for maximum health improvements.

Employee health & wellness coaching

The concept of health coaching is fairly straightforward: Patients get a dedicated, certified professional to help them identify health goals like losing weight, quitting smoking or eating better. Once goals are identified, coaches develop measured plans and check in frequently to help members meet their goals.

It’s that simple, but it is also very effective. Studies have found that health coaching can have a significant impact on improving chronic conditions. Many onsite clinic providers make health coaches available as part of their offering because the combination of medical staff and services – plus wellness support – can be a powerful one.

If you’re looking to breathe a sigh of relief when it comes to managing wellness vendors, consider auditing your existing portfolio. If you currently have an employer-sponsored clinic, or are simply considering one, make sure to ask about the vendor’s ability to provide these additional wellness services.

About the author: 

Hannah Walker, PHR, is Total Rewards Director at OurHealth, where she is responsible for the design and implementation of the total rewards philosophy, strategy and practices to ensure that OurHealth is a great place to work. Hannah earned a bachelor’s degree in management with a focus in organizational behavior and human resources from the Krannert School of Management at Purdue University.