8 Years at OurHealth: Jess’ Journey from Employee No. 5 to Today!

When Jess Alexander joined OurHealth in 2011, she was employee number five at HQ and her job description was admittedly loose. “I pitched in wherever it was needed,” says Alexander. “I answered the phones, helped build client reports, tested the clinic host role, entered lab results into the portal…it was crazy, but it was also a lot of fun!”

The fast-paced healthcare start-up definitely wasn’t part of Jess’ career plan. After moving to Shelbyville, Ind. from Dallas at 13 – she wore overalls on the first day of 8th grade and recalls “it was a disaster” – she finished up high school and sought out a small, but not too small college, and found her home at Butler University where she earned a degree in Finance.

While at Butler, Jess got a part-time job at the campus rec center and discovered a passion for health and fitness. “I taught cycling and water aerobics, doubled as the book keeper and I just loved it,” she says. “My mentor encouraged me to stay with the field so after graduation I went to the University of Kentucky and earned a master’s degree in Kinesiology. My first job offer was for a campus rec position in South Carolina for $26,000, and I realized pretty quickly that I didn’t want to move across the country for a job that was never going to pay that well and would also require a ton of travel.”

So, she moved home, did some soul searching and began networking through her job as a server at the Meridian Hills Country Club in Indianapolis. That effort led to an introduction to Ben and Jeff who explained they “needed some help” at their new business and she signed on.

After a full year in “crazy” mode, Jess transitioned onto the Finance team to help Dave Ritzler, who back then was managing HR, IT and Finance. Jess was excited to put her Finance degree to use and to formalize her role in the fast-growing company. That opportunity spanned a seven-year tenure managing payroll and while that was a big job, the most rewarding aspect was the relationship she forged with Dave. “He’s been an incredible mentor to me. We’ve experienced so many personal milestones together, and I couldn’t have asked for a better manager.”

Jessica Alexander, OurHealth

Jess is grateful for the flexible work culture at OurHealth because it gives her more quality time with husband Ryan and sons Connor and Austin.

Amidst all the career growth, Jess also got married to Ryan, a fireman with the Fishers Fire Department, and had two sons, Connor and Austin. “The transition to motherhood when I had Connor was difficult. I probably had post-partum, but nobody told me that. I knew I wanted to work outside the home, but I also didn’t want to leave my son. I’m grateful for the flexibility I have at OurHealth, and now that we’ve had our second son, we’re in a much better place.”

And it was the strength of her relationship with Dave that prompted her to have some honest career conversations over the past few months. The company has more than quadrupled in size since she joined the Finance team, and she saw some other opportunities at OurHealth that interested her. “We had some really honest conversations, and I admitted that advancement within Finance was no longer my goal. I’d picked up a few new responsibilities during some recent HR team changes and found I really liked those. Dave was very supportive and we both wanted me to be in a position where I could grow personally and help grow the business.”

In the coming weeks, Jess will formally transfer to the HR team as a direct report to VP Debby Routt. She’ll retain responsibility for payroll and 401k administration, and pick up compensation analysis – an interest she recently discovered. “Comp analysis isn’t just about how much people are paid. It’s about their total compensation, which includes health benefits, salary, professional growth opportunities, PTO and more. We need to figure out a way to increase internal mobility,” she says. “That’s been my experience here, and I’m excited to work with Debby and the HR team to make that a more popular path for everyone at OurHealth.”

Reflecting on her journey, Jess has some advice for others: build a relationship with your manager; bring your personal goals and experience into the conversation and be willing to do the work.

“I never thought about it as ‘answering the phone’ – I was helping to build a business. It’s been a roller coaster ride, and there are days when it’s been really hard. High-growth businesses are volatile, but we’re helping people and changing healthcare and that’s what has always kept me here. This business is the perfect intersection of my two passions, and I’m grateful for the opportunity to have had a front-row seat for the last 8 years.”

Q&A with Debby Routt, Interim VP of People & Culture

Debby Routt joined OurHealth as the interim VP of People & Culture on August 19. She brings more than thirty years of HR leadership and a passion for people and their development. Read on to hear more about her decision to join the company and how she’d spend her perfect day. 

OurHealth (OH): Tell me about your decision to join OurHealth 

Debby Routt (DR): I’ve been a fan of OurHealth since the very beginning, having made the decision to add the clinic benefit for our associates at OneAmerica which made us the second customer after Interactive Intelligence (now Genesys). Through that partnership, I developed a strong relationship with Ben, Jeff and many of the team members. They were instrumental in helping OneAmerica overcome a number of challenges with increasing premiums and a dated work environment. I’ve so enjoyed my interactions with everyone on the team and when Shelly and I began talking about the leadership opportunity, I was intrigued. I left OneAmerica in March and five months into my “retirement,” I realized I missed the excitement of being part of a team and building something. When Shelly offered me the opportunity, I knew I wanted to come on board, and we agreed to structure it as a six-month contract so we could both be sure it was a good fit. Two weeks in, and I’ve been super impressed. It’s an absolute pleasure to be here. When I made the OurHealth decision at OneAmerica in 2011, my benefit consultant told me that out of the three pitches, one would be totally different. As soon as Ben and Jeff started talking, I knew he was referring to OurHealth. What you do is special and has the potential to make a huge and meaningful impact, not only on an employer’s health plan spend, but on people’s lives. I’ve seen it personally, and I’m thrilled to be on the inside to help grow the business. This is an exciting time for OurHealth, and I feel lucky to be here. 

OH: Tell us about your family 

DR: My husband Terry and I celebrated 44 years of marriage last Thursday! We met in Cincinnati when both of us worked at the local Burger Chef. We have a daughter, Amy, who works for the NCAA, and our son Stefan is a Psychiatrist that lives in Atlanta with his wife Emily and our only grandchild – an 18-month-old girl named Sawyer James. Let me tell you more about her name…Stefan played competitive basketball, and he and Lebron James are the same age. He never played directly against him, but he’s a big fan. So big that he gave Sawyer the middle name James in his honor. We also have two grand-dogs – Cosmo and Raisin. Terry is retired from his accounting career and when we’re not traveling, he spends his time defending his record as the Indiana state ping pong champion for his age ranking and group (we even have an Olympic regulation ping pong table that he purchased from Germany!). 

OH: What do you like to do in your free time? 

DR: Terry and I are travel addicts. Terry’s early career took us to Germany where we lived for nearly six years. Stefan was actually born there, which is why he has a German name. Most of our trips take us through Atlanta to see Sawyer these days. Hawaii is our happy place and we visit every year in the winter. The most interesting place we’ve been recently is Cuba. Alaska, Portugal and the Panama Canal are all on our list to visit that we haven’t been to yet. 

OH: Describe your perfect day 

DR: If I’m not traveling – working out, breakfast at Rosie’s café or Café Patachou, reading a good book and fixing a nice dinner with no stress. If I’m traveling, a perfect day would be on a beach at sunset with a margarita in one hand and a book in the other. 

OH: Do you have a motto or quote that defines your leadership style? 

DR: From an HR standpoint, if it’s not illegal, immoral or unethical we can at least talk about it. Other than that, human resources is not rocket science. Let’s not take ourselves too seriously and do the right thing. 

OH: How’d you get into HR? What do you love about it? 

DR: I landed in HR accidentally. I’d just graduated from college and had been offered a fabulous role at Levi Strauss & Co., but turned it down for the opportunity to move to Germany with Terry. I got a job with Boston University’s overseas program and after a few months, the head of HR announced she was returning to the US. I walked down the hall to the VP of the University and explained why I was the right person for the job even though I’d never done it before. He hired me on the spot, and I started the following Monday. I spent five years in the role and traveled all over Europe. I loved it! When we move back to the States, I became an underwriter for five years (which I wasn’t nearly as passionate about), found my way back into HR at Allstate and never looked back. I love working with people, and I love being able to impact the culture of an organization. Culture is the most important thing. I can do HR for any company, but I choose to do it for organizations that have the best culture and where I can have the greatest impact. 

OH: You’ve been here two weeks – what are your first impressions? 

DR: Everyone I’ve met has been great. I love the interactions and camaraderie I’ve seen among the leadership team – it’s refreshing. I haven’t had a lot of interactions with them yet, but I’m intrigued. I love the enthusiasm of the HR team and their desire to do what’s in the best interest of the organization. It’s an interesting transition going from the buyer of OurHealth to a leader on the inside. It’s great to see all the things I thought to be true about the business be reinforced internally. I also love that the office is downtown – love the vibe! 

OH: 70% of OurHealth employees work in our clinics – how do you personally plan to engage with the field? What should the field expect from the HR team under your leadership? 

DR: I want to build strong relationships with our team members in the field, and I’m planning a lot of clinic visits in October. I want to understand their day-to-day, what’s going well? Where can we improve? Do they feel communicated to? Engaged? I’ve worked closely with the Tower clinic team over the last 8 years through our partnership at OneAmerica, but I know that each clinic and each clinic team is unique. I’m anxious to see the different locations up close. As an organization we should be much more focused on the field than headquarters. I love that there’s a desire here to flip that focus, and I’m excited to think about how we can achieve that.  

OH: What will you be focused on over the next 6 months? 

DR: Right away we’re going to dig into the HR basics – audit of all the things we do to make sure we have all of our risks identified and processes documented. We’re a small and lean team, and we need to make sure we can keep up with our growth. I also want to look at compensation programs, how we hire people, performance review systems, career development, leadership training and development…We want to provide all of our team members with a career path. Above that, I want to get to know people and learn what’s top of mind for them. I want to help build and reinforce a culture that we can all be proud of. 

OH: Anything you want to add? 

DR: Thank you to everyone for being so open and helpful during my first couple weeks! It’s hard being new, but I’ve loved our time together so far. 

OurHealth Patient Success: Michael’s Story

Michael Griswold of Charlotte struggled with obesity for most of his adult life. Years of unhealthy eating and a lack of regular exercise took its toll and Michael eventually reached upwards of 300 pounds. He knew his lifestyle put him at risk for diabetes, but he rarely sought medical care unless he was sick.

Michael could access OurHealth’s Charlotte MyClinic network as an employee benefit through his job with Mecklenburg County in North Carolina. The County incentivizes employees who complete an annual biometric screening, so he scheduled an appointment. The results ultimately confirmed his fear—Michael had Type 2 diabetes.

His hemoglobin A1c measured 7.6 percent. A hemoglobin A1c test correlates to a patient’s blood sugar over the previous 90 days. A reading above 6.5 percent indicates diabetes, according to the American Diabetes Association.

“There was initial shock,” Michael says. “It was a realization that, ‘Okay, so it’s real now and I have to put together a plan to address it.’”

Michael was prescribed diabetes medication to help control his blood sugar and during a follow-up appointment, OurHealth physician Dr. Lloyd Bridges suggested he try health coaching. That’s where he first met Nate Littlefield, a health coach at OurHealth.

“From the outset, I wanted to set some phase goals that were realistic and attainable,” he says. “The first one was, ‘Let’s get to 10 pounds,’ and then that happened really quick. It just melted off.”

Nate helped Michael establish a regular workout routine, coached him on healthy meal planning and taught him how to count calories using an app on his phone. Michael was determined to get his health back on track and took Nate’s advice to heart.

“Nate has been really great,” Michael says. “He was willing to listen to what had happened or the challenges or successes that I’d run into since we last talked and then offer some strategic feedback on how to either overcome those challenges or offer that pat on the back for the successes.”

Michael says his regular meetings with Nate helped him stay accountable to his goals. Since starting health coaching, Michael has lost over 70 pounds, he’s shed 10 inches off his waist, his A1c has returned to a normal level and he no longer takes diabetes medication. He essentially reversed his diabetes through healthy lifestyle changes.

Michael is fully committed to his new lifestyle and has even signed up for a couple of 5k races in the near future. He credits his success to his own determination to make healthy changes, and the personalized, one-on-one support he received from Nate.

Caring Place Healthcare Group Joins OurHealth’s Cincinnati MyClinic Network

Senior living provider is the latest company to offer near-site primary care

CINCINNATI (August 1, 2019) – OurHealth, the nation’s leading provider of near-site primary care clinics for employers, today announces a partnership with Caring Place Healthcare Group.

OurHealth will provide a full suite of primary care services, including wellness screens, physicals, acute care and health coaching for the company’s 230 medical plan-enrolled employees and their covered dependents. Based in Cincinnati, Caring Place Healthcare Group operates six healthcare centers across the greater Cincinnati area specializing in short-term rehab, nursing care, Alzheimer’s care, senior living and other senior health services.

OurHealth entered the Cincinnati market in early 2019 with the launch of its Cincinnati MyClinic network, which includes MyClinic locations in Springdale, The Shoppes at Kings Mills and at Fourth and Main Streets in downtown Cincinnati. A fourth MyClinic location will open this fall in Green Township.

The MyClinic network significantly lowers the barrier to entry by allowing employers to gain immediate access to a network of primary care clinics that are conveniently located within a 10-minute drive of the employee’s home or office.

Caring Place Healthcare Group adds to OurHealth’s growing presence in the Cincinnati area. In April, OurHealth announced a partnership with Hamilton County, Ohio. Other Cincinnati clients include First Financial Bank, Rumpke and ADVICS.

“As a healthcare provider, we strive to help our residents live active and healthy lifestyles, so it makes perfect sense that we offer exceptional health benefits for our staff,” says Chase Kohn, Caring Place COO. “OurHealth is a great fit for our company and we couldn’t be more excited to offer this benefit.”

Employers are attracted to OurHealth’s model for three key reasons — improved access to care for their employees and their dependents, independence from any hospital system or network allowing for unbiased referrals and robust reporting capabilities that allow business owners to easily understand their return on investment.

“We’re thrilled to welcome Caring Place to our Cincinnati MyClinic network,” said Ben Evans, OurHealth CEO and co-founder. “We’re confident they’ll love the experience, and we can’t wait to make an immediate impact on their employees’ health, and of course their bottom line.”

OurHealth is on a mission to save employers $1 billion in healthcare costs, and to date has saved its clients more than $160 million. The company takes a patient-focused approach to care, including waiting room times of less than five minutes, appointments that average 20 to 40 minutes and a patient satisfaction score of 98 percent.

In 2018, OurHealth patients lost a combined 40,000 pounds and 32,000 points of LDL (“bad”) cholesterol. OurHealth clients enjoy an average savings of 17 percent on health plan costs through better management of chronic conditions, ER avoidance and reduced lab and drug costs. OurHealth clients include a wide range of employers of all sizes and industries, including the City of Indianapolis, Anthem, Harris Teeter, CNO Financial Group and the Indianapolis Airport Authority.

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About OurHealth

Founded in 2009, OurHealth provides employer-sponsored healthcare to organizations of all sizes via its onsite and near-site primary care clinics. OurHealth offers a comprehensive healthcare approach to its clients and their employees, which includes primary care services, wellness services, onsite laboratory and medication dispensing services and referral guidance. OurHealth operates clinics in Indiana, Illinois, North Carolina, Ohio, Pennsylvania and Tennessee. To learn more about OurHealth, visit www.ourhealth.org.

OurHealth relocates headquarters to downtown Indianapolis amidst rapid business growth

Employer-sponsored clinic provider moves its headquarters operations to Indianapolis’ Market Tower building 

INDIANAPOLIS – Building on more than a decade of operations in Marion County, OurHealth today announces the relocation of its corporate headquarters from the city’s northside to Market Tower in the heart of downtown Indianapolis’ business district. The company is hiring for dozens of open positions, including finance, member relations, IT and engineering roles at its headquarters. 

Founded in 2009, OurHealth’s system of industry-leading near-site clinics, called the MyClinic network, significantly lowers the barrier to entry by allowing employers to gain immediate access to a network of primary care clinics. The company operates primary care clinics in six states, including Indiana where it has been headquartered since its inception. OurHealth was formerly headquartered in OneAmerica Tower in downtown Indianapolis but it has been on the city’s northside since 2017.  

“We’re thrilled to be back in the heart of the city’s business district,” said CEO, Ben Evans. “Downtown Indy is flourishing more than ever, which is a perfect match for OurHealth’s thriving culture. We’re excited about our growing business and this move represents an opportunity to attract top talent whose energy and passion for improving patient lives and saving employers money matches ours.”  

OurHealth, the nation’s largest near-site healthcare clinic network, has recently undergone rapid growth, highlighted by its expansion into Cincinnati, Ohio, earlier this year.  

In addition to expanding its clinic footprint, OurHealth has grown its client roster across all markets. Harris Teeter, a supermarket chain in Charlotte, North Carolina, and Hamilton County, Ohio, in Cincinnati both recently joined OurHealth’s networks. Other clients include the City of Indianapolis and Marion County, City of Charlotte, Anthem, First Financial Bank and the Indianapolis Airport Authority.  

OurHealth is on a mission to save employers $1 billion in healthcare costs, and to date has saved its clients more than $160 million. The company takes a patient-focused approach to care, including waiting times of less than five minutes, appointments that average 20 – 40 minutes and a patient satisfaction score of 98 percent.  

 In 2018, OurHealth patients lost a combined 40,000 pounds and 32,000 points of LDL (“bad”) cholesterol. OurHealth clients enjoy an average savings of 17 percent on health plan costs through better management of chronic conditions, ER avoidance and reduced lab and drug costs.  

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About OurHealth 

OurHealth provides employer-sponsored healthcare to organizations of all sizes via its onsite and near-site primary care clinics. OurHealth offers a comprehensive healthcare approach to its clients and their employees, which includes primary care services, wellness services, onsite laboratory and medication dispensing services and referral guidance. OurHealth operates clinics in Indiana, Illinois, North Carolina, Ohio, Pennsylvania and Tennessee. To learn more about OurHealth, visit www.ourhealth.org. 

OurHealth Patient Success: Yashica’s Story

Yashica Milton knew she was at risk of becoming diabetic. She has a family history, and previous testing had revealed elevated blood sugar levels, but she says the results were still shocking after a 2018 health screening with OurHealth revealed prediabetes.

According to the Centers for Disease Control and Prevention, prediabetes occurs when blood sugar levels are higher than normal but not yet high enough to signify Type 2 diabetes. It affects roughly 84 million American adults, and of that group, 90 percent are unaware they have prediabetes. Without lifestyle changes, people with prediabetes are very likely to progress to Type 2 diabetes.

Fortunately for Yashica, prediabetes can be reversed with healthy lifestyle changes, and she was more than up for the challenge. “I wanted to take control of it before it got there,” she says.

Yashica could access health coaching through her OurHealth benefits with Centier Bank in Merrillville Indiana. That’s where she first met Heather Semento, a certified health coach with OurHealth.

“I was kind of hesitant on doing health coaching,” she says. “Honestly, in my mind I didn’t think it would help. I don’t know why—I just assumed they would make me cut out everything and give me some really strict plan to follow, but it was nothing like I imagined.”

Yashica and Heather began meeting weekly to plan a path forward that focused on increasing her physical activity and making healthy changes to her diet. To Yashica’s surprise, she didn’t have to stop eating the foods she loved. Instead, Heather had her focus on moderation. That meant she could still have some of her favorite guilty pleasure foods like cookies and potato chips.

Yashica says the moderation approach made it easier to stay on track, and eventually her blood sugar started to tick down.

“At first it didn’t drop as fast as I thought it would but the more changes I made and the better I ate, the more it dropped,” she says. “It was awesome just to see I was moving in the right direction.”

Boosting her exercise was more challenging, and Yashica admits she spent most of the day sitting at her desk. But just like with her diet, they focused on small, attainable goals that ultimately began to pay off.

“Initially, it started with walking around the department a little bit, and then I started walking around our building,” she says. “Then it moved to the treadmill and elliptical and now I do jazzercise five days a week – and I absolutely love it.”

Within a year of starting health coaching with Heather, Yashica lost over 30 pounds and her A1c has dropped to a healthy measure without the use of any medication. She credits her success to her personal drive, but also having Heather to hold her accountable.

“I feel great,” she says. “Some days are better than others, and even when I don’t feel like working out I still do it because I always feel better afterward. I have so much more energy, I can walk more and my feet aren’t hurting anymore. I absolutely love exercising now. Who would’ve thought?”

Yashica believes she will maintain her new lifestyle moving forward and encourages others to stay focused and work hard toward achieving their health goals.

“It doesn’t happen overnight,” she says. “I think all of us want it to happen tomorrow, and that’s just not the case. If you keep pushing and moving forward, eventually you’ll see results.”

Healthcare Pricing Transparency

OurHealth Patient Success: Lisa’s Story

Athletics have always been a big part of Lisa Herron’s life. She’s a former aerobics instructor, kickboxer and runner. In 2012 alone, Lisa completed six half-marathons.

But her genetics ultimately caught up with her. Over the last few years, Lisa underwent a foot surgery, followed by two cervical spine surgeries. She says it made it difficult to stay physically active.

In early 2019, Lisa started a job at OneAmerica Financial Partners in Indianapolis. She was due for her annual physical and could access OurClinic @ The Tower as a part of her employer benefits, so she scheduled a biometric screening. The results were a stark wake-up call.

“They didn’t come back favorably,” she says.

Lisa’s A1c measured 8 percent and her triglycerides measured over 500 mg/dl. An A1c reading above 6.5 percent indicates diabetes, while a triglyceride reading of 500 mg/dl falls in the “very high” range, according to the Mayo clinic.

Lisa had no idea she was at risk of diabetes. There’s a family history, but she says the thought never crossed her mind.

“It scared the daylights out of me,” she says. “But I wanted to live. In the past few months, I’ve lost four friends because of heart attacks and strokes, so it fueled me to be healthier.”

Lisa joined a diabetes support group and her benefits manager at OneAmerica encouraged her to try health coaching. That’s where she first met Debbie Richardson, a health coach with OurHealth.

Lisa was determined to change her lifestyle and get healthy. She began meeting regularly with Debbie and together they charted a healthy path forward that focused on lifestyle changes, not medication. She also joined a gym and started exercising several times per week.

Lisa says changing her diet was the hardest part.

“I love to cook, so I’ve had to reinvent the wheel of having healthier options,” she says. “Debbie’s guidance was that 90 percent of what goes on my plate needs to be vegetables with a clean protein.”

Lisa committed to eating only 1,600 calories per day and stuck with it. To help hold her accountable, Debbie helped her sync an app on her phone with her Fitbit so she could monitor her daily calorie intake.

Within three months of starting health coaching, Lisa’s A1c and triglycerides both dropped to a healthy measure (without the use of medication) and as an added bonus, she lost 30 pounds.

Lisa credits her success to the accountability and guidance she received from Debbie, and the support of her employer and the OurHealth clinic staff.

“She’s embraced the entire journey for me,” Lisa says. “The whole clinic and my employer more than wrapped themselves around me. It’s nice having the accessibility to have it done right here at our office building.”

Today, Lisa says she feels great and is full of energy. In May, she logged 100 miles on the treadmill. And her positive attitude has influenced friends and family to also make healthy lifestyle changes. Lisa’s mother recently lost 15 pounds while her boyfriend dropped 30 pounds.

“I’m trying to be a kick-ass 50-year-old,” she says, adding that she’s already signed up for the OneAmerica 500 Festival Mini-Marathon in 2020.

“This isn’t just a quick fix for me,” she says. “I have to own this destiny. That’s been my biggest takeaway from Debbie. This isn’t going to be three months and ‘Oh, look at what I did.’ Because of genetics and my age, this will be my lifestyle moving forward.”

OurHealth Patient Success: Barb’s Story

Barb Price says she began experiencing irregular bleeding one day while at work, and initially didn’t think much of it.

“I was going to dismiss it, and one of my co-workers put her mom hat on, and her mom foot down and was like, ‘You’re calling your doctor,’” Barb says.

Barb uses OurHealth as her primary care provider, so she scheduled an appointment that day at MyClinic @ Traders Point, which she can access as an employee benefit through her job at Bosma Enterprises. She says the clinic staff was immediately concerned and told her to come in as soon as possible.

Bosma Enterprises provides employment, rehabilitation and training for people with blindness or visual impairment, and over half of their employees – including Barb – are legally blind. To accommodate their employees’ needs, Bosma Enterprises offers transportation services to and from the clinic.

“Even if you schedule the same day, Bosma will put in a request for a driver,” Barb says. “And OurHealth’s really good about calling back over when we’re done so they’ll send somebody back over to get us.”

Barb saw OurHealth physician Dr. Mark Fakhoury, who determined she needed to see an OBGYN, and OurHealth’s referral team scheduled an appointment for Barb a week later at St. Vincent in Indianapolis. The OBGYN performed a dilation and curettage procedure, which revealed precancerous cells.

“They referred me to another doctor, a gynecologic oncologist at St. Vincent, and they decided to do a full hysterectomy,” Barb says. “Upon doing that, they found that I had Stage 1, Grade 1 uterine cancer. They went ahead and did a five-dose radiation treatment, internal radiation treatment to make sure they had gotten it all.”

Barb is now feeling better, and she says she’s grateful Dr. Fakhoury and the clinic staff took the time to listen to her concerns.

“The day I was there, I know there was at least an hour that the doctor spent with me,” she says. “OurHealth takes the time to spend personal time with their patients and takes the extra time to make them feel like they’re somebody, not just shuffle you in and shuffle you out. Had I not called into the doctor that day, who knows six months from now what would’ve been going on.”

Harris Teeter Selects OurHealth for Near-Site Clinic Solution

Supermarket chain is latest employer to join the Charlotte MyClinic network

CHARLOTTE (May 21, 2019) – OurHealth, the nation’s leading provider of near-site primary care clinics for employers, today announced a partnership with supermarket chain Harris Teeter.

OurHealth will provide a full suite of primary care services, including wellness screens, physicals, acute care and health coaching for the company’s more than 2,500 Charlotte-area associates and their covered dependents. Based in Matthews, North Carolina, Harris Teeter operates over 230 grocery stores and 14 fuel centers across the South Atlantic states.

OurHealth entered the Charlotte market in January 2016 with its system of industry-leading near-site clinics, called the MyClinic network, and today has five convenient locations around the city: Uptown, Tower Place, Northlake, Wilkinson Boulevard and Albemarle Crossing. The partnership with Harris Teeter adds to OurHealth’s growing client roster, which includes the City of Charlotte, Mecklenburg County and Belk Department Stores.

The MyClinic network significantly lowers the barrier to entry by allowing employers to gain immediate access to a network of primary care clinics that are conveniently located within a 10-minute drive of the employee’s home or office. OurHealth’s MyClinic network includes seven clinics in Indianapolis and three in Cincinnati.

“Being an incredible place to work and shop starts with having associates who feel their best and provide world class service to our shoppers,” said Danna Robinson, communication manager for Harris Teeter. “Being healthy is a big part of that equation, and we’re thrilled to be able to offer our valued associates primary care through OurHealth.”

Employers are attracted to OurHealth’s model for three key reasons — improved access to care for their employees and their dependents, independence from any hospital system or network allowing for unbiased referrals and robust reporting capabilities that allow business owners to easily understand their return on investment.

“We’re excited to welcome Harris Teeter to our growing Charlotte MyClinic network,” said Ben Evans, OurHealth CEO and co-founder. “Savvy businesses are actively working to make an immediate impact on their health spending, and our model has proven an effective solution for our Charlotte partners.”

OurHealth is on a mission to save employers $1 billion in healthcare costs, and to date has saved its clients more than $160 million. The company takes a patient-focused approach to care, including waiting room times of less than five minutes, appointments that average 20 to 40 minutes and a patient satisfaction score of 98 percent.

In 2018, OurHealth patients lost a combined 40,000 pounds and 32,000 points of LDL (“bad”) cholesterol. OurHealth clients enjoy an average savings of 17 percent on health plan costs through better management of chronic conditions, ER avoidance and reduced lab and drug costs. OurHealth clients include a wide range of employers of all sizes and industries, including the City of Indianapolis, Anthem, First Financial Bank, CNO Financial Group and the Indianapolis Airport Authority.

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About OurHealth

Founded in 2009, OurHealth provides employer-sponsored healthcare to organizations of all sizes via its onsite and near-site primary care clinics. OurHealth offers a comprehensive healthcare approach to its clients and their employees, which includes primary care services, wellness services, onsite laboratory and medication dispensing services and referral guidance. OurHealth operates clinics in Indiana, Illinois, North Carolina, Ohio, Pennsylvania and Tennessee. To learn more about OurHealth, visit www.ourhealth.org.